Terms and Conditions

Ergonomicsdirect – Terms & Conditions
Privacy Policy
Shipping Policy
By visiting or shopping on this website, you accept the following terms and conditions. Please read them carefully.
About Us

This site is owned and operated by Ergonomicsdirect (PTY) LTD.
Vat No: 4080254008
Reg. No: 2017/220339/07
Tel: 021 423 2678
Web: www.ergonomicsdirect.co.za
Email: info@ergodirect.co.za
Post: Unit 1, Highway Park, Gold Street, Northgate Estate, Brooklyn, 7405

Ergonomicsdirect is dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Agreement of sale
An agreement of sale between Ergonomicsdirect and its customer is only valid once payment has been made and Ergonomicsdirect receives proof of payment and fund clearance in our bank account. Up until this point all goods remain the property of Ergonomicsdirect.

Placing a product in a shopping basket without completing the purchase cycle does not:
*constitute an agreement of sale; and/or
*constitute an order for such product
*guarantee that the product will be reserved for you

and as such, Ergonomicsdirect may remove such product from the shopping basket if stock becomes unavailable. You cannot hold Ergonomicsdirect liable if such product is not available when the purchase cycle is completed at a later stage.

An agreement of sale only comes into effect if and when:
* You electronically submit a properly completed order for one or more products in your shopping basket; and
* payment is either authorised, or received by Ergonomicsdirect in its bank account.

Termination of Sales & Cancellation of Orders

By Ergonomicsdirect:
Ergonomicsdirect reserves the right, for purposes of preventing suspected fraud, to refuse to accept or process payment on any order, and/or to cancel any sale concluded between the customer and Ergonomicsdirect, in whole or in part, on notice to the ourchaser. Ergonomicsdirect shall only be liable to refund monies already paid by you (see Ergonomicsdirect’s Refund Policy in this regard), and accepts no other liability that may arise as a result of such refusal to process any order/sale.

By You, the customer:
Besides certain exceptions, and subject to certain charges you are entitled to cancel any sale concluded on this website within 7 days after date of receipt of the goods and to obtain a refund. You may also cancel a sale where delivery is delayed beyond the stipulated delivery date/timeframe (or where no delivery date is specified, beyond 30 days from the order date). Please read the Refund Policy for further details in this regard.

Stock availability:
All items are subject to availability. Ergonomicsdirect shall take all reasonable efforts to ensure that when stock is no longer available, that offers thereof are discontinued. However, should Ergonomicsdirect be unable to fulfil any order placed by you at the advertised price due to stock having sold out, Ergonomicsdirect will notify you and you will be entitled to a refund of the amount paid by you for such product, as explained in more detail in the Refund Policy.

Copyright:
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the property of this site’s owner or its content suppliers and protected by copyright laws. All software used on this site is the property of this site’s owner or its software suppliers and protected by copyright laws.

Disclaimer:
We endeavour to ensure that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, Ergonomicsdirect accepts no responsibility for the accuracy or completeness of information provided on the website. Neither can we accept responsibility for any adverse reactions that any of our products may cause.

While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not always the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products listed on this site.

Neither Ergonomicsdirect nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this website or the services or content provided from and through this website.

Furthermore, Ergonomicsdirect makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this website are free from errors or omissions or that the service will be 100% uninterrupted and error free. You are encouraged to report any possible malfunctions and errors via email.

Although the products sold via the Website may be under warranty, the website itself is supplied on an “as is” basis and has not been compiled or supplied to meet your individual requirements. It is your sole responsibility to satisfy yourself prior to accepting these T&C that the service available from and through this website will meet your individual requirements and be compatible with your hardware and/or software.

Electronic Communications
When you visit the Website or send e-mails to Ergonomicsdirect, you consent to receiving communications from Ergonomicsdirect electronically and agree that all agreements, notices, disclosures and other communications sent by Ergonomicsdirect satisfy any legal requirements, including but not limited to the requirement that such communications should be “in writing”.
Governing Law
This Website is hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law.
Merchant Outlet Country and Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).
Ergonomicsdirect may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Export Restriction
The offering on this website is available to South African customers only for direct delivery. Please enquire directly with Ergonomicsdirect should you want a quotation for any of the products for export to another country.

Privacy Policy
Thank you for visiting our website. This privacy policy tells you how we use personal information collected on this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note, the privacy practices set forth in this privacy policy are for this website only. If you link to other websites, please review the privacy policies posted on those sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfil your specific request. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help to customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By E-Mail: info@ergodirect.co.za
By Phone: 021 426 2378
We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Shipping Policy
Delivery of orders are subject to stock availability and receipt of payment. Orders will be processed and shipped, where possible, within three (3) business days.
All orders will be dispatched via our preferred door-to-door service. Dispatch of shipments will be confirmed via e-mail to the customer , providing a tracking number for the order.
Late delivery is not grounds for return or refund.
The customer accepts that in order for Ergonomicsdirect to prove delivery of an order, Ergonomicsdirect does not have to prove that the customer personally received the goods, but rather that any person at the delivery address signed for the delivery.
Delivery periods are only regarded as having commenced upon payment confirmation being received by Ergonomicsdirect. Some products require a minimum waiting period. Estimated delivery times for these products are stipulated in the Product Description copy. If products with different delivery times are ordered together, the product with the longest delivery time will determine the delivery time of all the products in the order.
Ergonomicsdirect makes every effort to ensure that the information supplied on the website is accurate. Where delays and out of stock situations occur, every reasonable effort will be made to inform the purchaser.

Disclaimer
Whilst all care is taken to provide accurate information with respect to the description of the items on this site, Ergonomicsdirect is not involved in product design or manufacturing, and therefore not in a position to guarantee the accuracy of the information provided. Selection of equipment, which is both suitable and appropriate for an individual’s needs, remains the responsibility of the purchaser, and no responsibility is taken by Ergonomicsdirect for any loss or injury caused through use of the equipment or alleged to have arisen through reliance upon information provided. As information is subject to change any enquiries should be directed to the manufacturer.